Terms of Service
Last updated 6 October 2026. These terms are the agreement between you and Atrium Agency ("Atrium") for the website, the idea validator, the self-serve systems (the Agentic SDR System and the Agentic Marketing System) and services bought through a proposal. By creating an account, buying a system or accepting at checkout, you agree to them on behalf of yourself and the business you represent.
1. The service
Atrium provides software that researches, writes and sends on your behalf inside a workspace of your own, using accounts you connect. What each system does, what a month includes and what it costs is shown at checkout and in your workspace and forms part of this agreement. We may improve or change features; we will not remove a feature you are paying for without notice and a way out.
2. Your account
You must be 18 or over and authorised to bind your business. Keep your sign-in private; you are responsible for what is done under your account. Tell us at once if you believe it has been compromised.
3. Your accounts and your content
You connect your own mailbox, LinkedIn, email-marketing and other accounts, and you may disconnect them at any time. You remain bound by those platforms' terms. Everything the system finds, writes and sends in your workspace is yours. You give Atrium a licence to process it only to run the service for you.
4. Acceptable use and your responsibilities
Messages go out in your name to people you have not met. You are responsible for: having a lawful basis to contact them; honouring opt-outs; keeping your never-contact list current; the accuracy of your offer and claims; and complying with the laws that apply to you, including CAN-SPAM, the TCPA, GDPR and UK GDPR, PECR and CASL where they apply. You must not use the service to send unlawful, deceptive, harassing or discriminatory messages, to contact people who have opted out, to impersonate anyone, to scrape or resell data, or to interfere with the service. LinkedIn automation is against LinkedIn's terms and may restrict your profile; we keep limits conservative and you accept that risk. We may pause or end a workspace used in breach of this section.
5. Approval, limits and allowances
Unless you choose otherwise in your settings, nothing is sent until you have approved it. Each plan includes a monthly allowance (for example a number of new conversations and prospect lookups). When it is used the system pauses until the next billing month or a top-up you buy. Daily sending limits you set are honoured; new mailboxes are warmed up gradually.
6. Fees, billing and cancellation
Subscriptions are billed monthly in advance through Stripe and renew until cancelled. Prices are in US dollars and exclude taxes, which we add where required. You can cancel any month from your workspace or by writing to us; access runs to the end of the period paid for and fees already paid are not refunded except where the law requires it. If a payment fails we may pause the workspace after notice. Prices may change on 30 days' notice; a change applies from your next renewal.
7. Third-party data and providers
Prospect data is sourced from People Data Labs and verified with MillionVerifier under their licences, for use inside your workspace only; you may not export it for resale. The service relies on providers listed in our privacy policy; we are not responsible for their outages, but we will tell you when one affects you.
8. Intellectual property
Atrium owns the service, its software, playbooks and models of working, and the aggregate, non-identifying learnings from running them (for example which routes and prices work in which markets). You own your content. Feedback you give us may be used without obligation.
9. Confidentiality
Each of us will keep the other's non-public information confidential and use it only for this agreement, except where the law requires disclosure or the information becomes public through no fault of the receiver.
10. Warranties and disclaimers
We will provide the service with reasonable skill and care, as described. We do not promise replies, meetings, subscribers or revenue; those depend on your offer, your market and your messages. The service and the validator's briefs are research and automation, not legal, financial or investment advice, and are provided "as is" and "as available" to the extent the law allows.
11. Limitation of liability
To the extent the law allows, neither of us is liable to the other for indirect, consequential, special or punitive loss, or for lost profits, revenue or data, and Atrium's total liability under this agreement is limited to the fees you paid in the three months before the event giving rise to the claim. Nothing limits liability for fraud, wilful misconduct, death or personal injury, or anything that cannot be limited by law.
12. Indemnity
You will defend and indemnify Atrium against claims arising from the messages you send, the people you contact, your content and your breach of section 4. Atrium will defend and indemnify you against claims that the service itself infringes a third party's intellectual property.
13. Suspension and termination
Either of us may end this agreement at any time; you by cancelling, we by 30 days' notice. We may suspend or end it at once for a material breach, for unlawful use, or to protect the service or other customers. On termination your access ends, and your workspace data is deleted as the privacy policy describes; you may export it before then.
14. Changes to these terms
We may change these terms. Material changes are announced in your workspace or by email at least 14 days before they apply; continuing to use the service after that is acceptance. If you do not agree, cancel before they apply.
15. Governing law and disputes
This agreement is governed by the laws of the State of New York, United States, without regard to conflict-of-laws rules, and the state and federal courts in New York County, New York have exclusive jurisdiction, except that either of us may seek urgent relief anywhere. Before suing, each of us will try in good faith to resolve a dispute by discussion for 30 days.
16. General
This agreement, the order at checkout, the privacy policy and the data processing terms below are the whole agreement and replace earlier discussions. If a part is unenforceable the rest stands. Neither of us may assign it without consent, except to a successor of the business. Notices go to the email on the account and to [email protected].
Data processing terms
These terms apply where Atrium processes personal data in your workspace on your behalf (prospects, subscribers, replies). Roles: you are the controller; Atrium is the processor. Instructions: Atrium processes that data only to run the systems you turned on, as configured by you, and as the law requires; it will tell you if an instruction appears unlawful. Confidentiality: people with access are bound to confidentiality. Security: the measures in the privacy policy. Sub-processors: those listed in the privacy policy; we will give 14 days' notice of a new one and you may object by ending the affected service. Assistance: we will help you answer data-subject requests and meet your security and assessment obligations, at reasonable cost where the effort is significant. Breach: we will notify you without undue delay, and within 48 hours of confirming a personal-data breach affecting your data. Deletion: on termination your data is deleted or returned as the privacy policy describes. Audit: once a year on reasonable notice, or after a breach, you may audit our compliance through written answers and, where needed, an independent auditor bound to confidentiality. Transfers: on the basis described in the privacy policy. Precedence: where these terms conflict with the rest of the agreement on personal data, these terms win.
Contact
Christine Johnson, Atrium Agency: [email protected].